POSITION DESCRIPTION

Reentry & Recovery Case Manager

Department: Reentry & Recovery

Location: Juneau

Exemption Status: Non-exempt

Pay Grade(s): 9/10 ($30.26 - 39.47+ DOE)

Purpose: The Reentry & Recovery Case Manager is a key provider in the Reentry & Recovery program, serving participants who live in the non-congregate shelters reentering the community from incarceration or treatment, or seeking a safe and sober living environment. The incumbent provides essential case management services including coaching, mentorship and guidance for the Reentry & Recovery Program participants. The incumbent uses a wrap-around style service approach to provide professional and comprehensive casework services. This position also assists the Participant Services Manager in the oversight and general guidance of R&R Peer Support Specialists.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Complete strengths and needs assessment with each participant at time of program admission and throughout their time in program, as indicated.
• Develop person-centered, individualized case plans with goals and objectives based on strengths and needs identified in assessment and through ongoing services.
• Provide professional and comprehensive case management services including linking, planning, advocating and monitoring of case plans for assigned program participants.
• Work with participants to develop individualized exit plans, regularly reviewing and planning for successful community reentry that includes employment and permanent housing.
• Engage appropriately with returning citizens to support them in identifying existing supports and community resources available.
• Work closely with Probation/Parole Office and participants to support compliance with terms of probation/parole.
• Work with each participant on their financial wellness to create a financial plan. Work with the R&R Operations Manager to ensure that required payments are being made to the Reentry & Recovery Program.
• Ensure each participant’s right to privacy and maintain strict confidentiality at all times.
• Participate in case staffing reviews with Participant Services Manager, including regularly reviewing case plans and exit plans for each participant.
• Maintain thorough and timely case records within electronic record keeping system, including documenting all contact with participants and service providers.
• Responsible for interdepartmental and interagency coordination of services
• Responsible for learning about potential referral programs
• Responsible for working with referrals from departments across Tlingit & Haida, Dept. of Corrections (DOC), and various treatment centers
• Assist participants with access to community resources, including public transit, Job Service, Alask Learning Network/SERRC, local 12 step/support meetings and/or other recovery supporting meetings, mental health services, and other community resources.
• Interview possible program participants and make recommendations as to appropriateness of applicant as a participant of the Reentry & Recovery Program.
• Be available to do in-reach education about the Reentry & Recovery Program at LLLC (Lemon Creek Correctional Center)
• Explain program options and services available to participants and the requirements for each program.
• Other duties as assigned

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

• Knowledge of local, State and Federal service agencies and resources
• Ability to read and interpret procedures to make decisions and conclusions
• Mastery of basic office procedures and practices
• Excellent computer skills including all MS Office Suite programs
• Excellent writing skills
• Excellent case management skills
• Ability to evaluate and recommend changes in a participant’s case plan/exit plan
• Excellent customer service skills and interpersonal communication skills
• Ability to practice tact, courtesy and discretion
• Excellent prioritization and time management skills
• Experience working with Native American/Alaska Native clientele; sensitive to the cultural diversity and needs of this population
• General knowledge regarding current approaches to recovery and reentry into the community for individuals who have been incarcerated

Minimum Qualifications (education, experience, skills):

• Associate Degree in Human Services or related field
• Thre (3) years related experience
• One (1) year experience working in reentry/recovery or a closely related field
• Knowledge of Peer Support and willingness to be trained for certification
• CPR/First Aid/NARCAN trained or willingness to be certified soon after date of hire
• Must be 21 years of age with a Valid Driver’s License
• Must be able to work with individuals of varying cultures, customs and backgrounds

Preferred Qualifications (education, experience, skills):

• BA degree in Social Services or related field
• LBSW – Licensed by the State of Alaska
• Accredited Case Manager

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Some travel may be required on small aircraft or ferry.
• Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.