Field Installation Technician

Department: Tidal Network

Location: SE Alaska

Exemption Status: Non-Exempt

Pay Grade(s): 10-11($33.29+ DOE)

Purpose: The Field Installation Technician will support Tidal Network customers by installing equipment, running cable, mounting hardware, and providing basic training on using home internet services. This includes field installation, customer support in person and by phone, and occasional troubleshooting of home networks.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:
• Install and configure customer premises equipment (CPE), including running cable, mounting antennas, and modifying residential and commercial structures as needed.
• Safely operate ladders, power tools, company vehicles, and other construction equipment to complete installations.
• Perform site surveys and document installation details
• Provide customers with a walk-through of their new service and answer basic usage questions
• Trouble shoot and respond to inquiries via phone, email, in-person, or through remote access
• Record events, problems, and their solutions
• Perform routine user account administration
• Maintain accurate records of installations, inventory, equipment, and customer interactions
• Follow and contribute to installation guides and support documentation
• Other duties as assigned

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:
• Knowledge of Tlingit, Haida, and Tsimshian cultures or willingness to learn
• Knowledge of hand and power tools
• Ability to follow safety protocols and training
• Comfort working at heights, with fall protection, and outdoors
• Good communication skills for customer interaction
• Adaptability and problem-solving in field conditions
• Basic knowledge of computer systems, mobile devices, and other technology products
• Ability to diagnose and resolve baisc technicial issues or willingness to learn
• Ability to read, understand, and apply information in technical manuals and journals
• Ability to travel out of town occasionally to support customers and to attend training
• Able to work independently
• Adaptability
• Proficient in Microsoft Office products
• Familiar with internet and WiFi networks
• Ability to provide training and information in group settings
• Documentation skills

Minimum Qualifications (education, experience, skills):
• High School Diploma or Equivalent
• Two (2) – Four (4) years of related experience OR demonstrated hands-on ability through work, volunteer, or training programs
• Experience with hand tools and power tools
• Ability to safely work on ladders, roofs, and in varied weather conditions
• Ability to lift 50 lbs and work in outdoor conditions
• Willingness to travel for projects across Alaska
• Must be 21 years of age with a Valid Alaska Driver’s License

Preferred Qualifications (education, experience, skills):
• Related experience in electrical, telecommunications, low-voltage installation, or cable/fiber installation
• Related experience in construction, carpentry, or general contracting
• Familiarity with basic networking (WiFi routers, simple troubleshooting) a plus

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:
• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
• Some travel may be required on small aircraft or ferry.
• Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.