POSITION DESCRIPTION

Retail Associate II (Lead Barista)

INFORMATION

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Salary Grade(s): 5

Hours of Work: Varies

Employment Category: Regular, Full-time

PURPOSE

The Incumbent will provide quality customer service and demonstrated knowledge of coffee and tea products and equipment. The lead barista will serve products with attention towards customer service. Incumbent is responsible for making a difference to our customers by providing them our premium coffees and teas. Lead barista will build customer relationships and foster a positive and friendly store environment. Lead Barista will provide technical guidance to new team members and assist in training.

ESSENTIAL FUNCTIONS

Inform customers on the superior quality of Company products and services
Inform the manager on duty of any operational inconsistencies
Offer positive and/or constructive feedback to team members on the quality and consistency of products and service
Be knowledgeable on each food offering (attributes, ingredients, preparation) through coordination with Café Manager and Chef
Sell and serve baked goods and miscellaneous food items to customers
Sell and serve products to customers in a courteous and friendly manner
Educate self on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products
Participate in all sales promotions effectively and efficiently
Safely handle all hot and cold drinks during drink preparation
Maintain highest quality and consistent product standards
Follow Company drink recipes and procedures
Run errands, when needed
Work special events, as needed
Other duties as assigned

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

Knowledge of safe food handling procedures and sanitation practices
Good customer service skills to manage multiple orders in a busy retail atmosphere
Ability to lead, communicate and train fellow team members
Ability to provide efficient and friendly service

MINIMUM QUALIFICATIONS (education, experience, skills)

6+ months working in a specialty coffee environment
Register and cash handling experience
Point of sales (POS) experience

PREFERRED QUALIFICATIONS

Two years’ experience in food-service industry
Strong technical barista skills in all areas of drink preparation
Experience working in a fast-paced environment

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

Requires long hours of standing and moving. Must be able to carry trays of food, dishes, and glassware weighing up to 25 pounds. Exposure to high temperatures, steam, and equipment with hot surfaces.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.