POSITION DESCRIPTION
Case Management Specialist

INFORMATION

Type of Position: Non-Exempt
Location of Work: Juneau, AK
Salary Grade(s): 8/9
Hours of Work: M-F, 8:00 am – 4:30 pm
Employment Category: Regular, Full-Time

PURPOSE
The Case Management Specialist will provide case management services, coaching, mentorship, and guidance for Reentry & Recovery Program clients. The incumbent will use a wrap-around service approach to provide professional-level casework services.

REPORTING RELATIONSHIPS
Reports To: Department Manager
Supervises: Up to two FTE
Liaison To: Office of Probation and Parole

ESSENTIAL FUNCTIONS
• Primary contact in addressing the needs of Reentry & Recovery Program participants
• Work with participants to identify strengths and develop Individual Self Sufficiency Plans
• Work with Housing Program Coordinator to plan, develop, and implement group meetings and meals
• Provide confidential case management services including initiating referrals and follow-up communication with other service providers, transport resident to appointments in company vehicle, and attend appointments with resident as necessary in an advocate capacity, etc.
• Responsible for reading, understanding, and explaining policies related to resident services
• Assist the development of a culture of recovery, reentry, and peer support by supporting healthy peer relationships
• Work with participants to develop Individual Recovery Action Plans (IRAP) for reentry/recovery
• Ensure the needs of participants are met through collaboration with Housing Program Coordinator and Resident Manager
• Assist with access to community resources for participants, including public transit, Job Service, Alaska Learning Network, local 12-step meetings and or other recovery support meetings, mental health services, and other community resources
• Engage appropriately with returning citizens to support them in identifying strengths, existing supports, and community resources
• Work with each participant on their financial wellness and create a financial plan. Work with Housing Program Coordinator to ensure that payments are being made and unavoidable hardships are addressed in financial plan
• Interview reentrants and make recommendations as to appropriateness of applicant as a resident of Reentry & Recovery programs. Interviews may occur in correctional facilities
• Maintain a waiting list for future participants and conduct regular in-reach to Lemon Creek Correctional Center for information and recruitment purposes
• Explain program options and services available to the resident, and the requirements of each program
• Ensure participants’ right to privacy and ensure appropriate confidentiality at all times
• Assist clients in completing necessary paperwork, follow-up, and assist client in acquiring necessary documents via a release of information
• Responsible for daily case-noting all contact with participants and service providers using a designated database
• Work with participants in setting goals/objectives for successful reentry and obtaining permanent housing
• Process internal paperwork for the resident in a timely manner to ensure program goals are met
• Work with employers to ensure participants are meeting their employment responsibilities
• Work closely with the Probation Office and participants to support compliance with terms of probation/parole
• Conduct interviews to determine needs
• Other duties as assigned

DECISION MAKING AUTHORITY
Spending Authority: N/A
Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE
• Extensive knowledge of local, State and Federal service agencies and resources
• Ability to read and interpret procedures to make conclusions and decisions
• Mastery of basic office procedures and practices
• Excellent computer skills including all MS office Suite programs
• Knowledge of interviewing techniques/Motivational Interviewing
• Excellent writing skills
• Ability to evaluate and recommend changes in a participant’s reentry plan
• Excellent case management skills
• Excellent customer service skills
• Excellent interpersonal communication skills
• Excellent prioritization and time management
• Ability to practice tact, courtesy, and discretion
• Experience working with Native American/Alaska Native clientele; sensitive to the cultural diversity and needs of this population
• Knowledge and current on approaches to recovery and reentry into the community for persons who have been incarcerated

MINIMUM QUALIFICATIONS (education, experience, skills)
• Associate Degree
• 2 years experience working in the reentry/recovery field or a closely related position
• Valid driver’s license
• Must be able to work with individuals of various cultures, customs, and backgrounds

PREFERRED QUALIFICATIONS (education, experience, skills)
• BA degree in Social Services or related field
• LBSW – Licensed by the State of Alaska
• Accredited Case Manager
• CPR/ First Aid/ NARCAN trained or willingness to be certified soon after date of hire

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS
The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:
• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.