POSITION DESCRIPTION

Tribal Enrollment Technician

INFORMATION

Job Class: Technician

Department: Program Compliance

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Salary Grade(s): 7

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time

PURPOSE

The Enrollment Technician will handle all aspects of the Tribal Enrollment process including enrollment applications, ID affidavits, certification letters, certification of enrollment etc. Incumbent will provide application related data entry and file management support.

REPORTING RELATIONSHIPS

Reports To: Program Compliance Coordinator

Supervises: N/A

Liaison To: N/A

ESSENTIAL FUNCTIONS

Review and understand the enrollment application requirements and procedures for tribal enrollment
Receive and review program applications and forms for completion and the presence of required attachments
Handle all aspects of Photo ID’s, certification letters and verification forms for all tribal citizens
Provide support to Tlingit & Haida programs by assisting in uploading required documents to database
Serve as a resource person for the public by providing information requiring interpretation and explanation of tribal enrollment and a working knowledge of all department services. Refer difficult inquiries to appropriate personnel. This may require considerable tact and discretion in sensitive areas.
Assist clients on a walk-in basis to determine the nature of their need and provide them with an appropriate program application
Assist prospective clients by explaining steps, appropriate forms, procedures, and program requirements for services, and other program activities
Maintain positive communication with all clients and employees
Maintain confidentiality
Provide a full range of basic clerical duties, such as photocopying, faxing, scanning, filing, and assembling and distributing materials
Type or produce reports or correspondence utilizing word processing, spreadsheet, and other business software
Perform complex data entry tasks for which there is a variety of formats and procedures and with general instructions for coding and entering data, check, and correct entry for input errors
Gather and compile statistical information and prepare regular and recurring reports. This may involve researching files, contacting clients or vendors, or other outside sources to obtain missing information or to correct the information
Develop database, spreadsheet, or word processing record and report applications requiring understanding of the software programs, and program data requirements to generate the necessary reports to accommodate new informational needs
Assist with special projects as assigned
Other related duties as assigned.

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

Knowledge of Tlingit & Haida’s tribal elections
General knowledge of all the programs operated by Tlingit & Haida
Working knowledge of the parameters and application requirements for Tlingit & Haida programs
Considerable knowledge of correct business practices, correspondence, and typing formats, including English grammar, composition, spelling, and punctuation
Ability to read and comprehend regulations, procedures, and policies; apply them to specific situations; and explain them to the public and others
Ability to speak, write, listen, and communicate effectively, meet, and deal effectively with the public, establish, and maintain cooperative working relationships
Knowledge of computer software applications including MS word Excel, Outlook, Power Point, and Access or other database programs
Ability to work independently and prioritize workload
Ability to organize, plan and maintain confidential records
Conflict resolution skills
Ability to search, select, compile, and summarize data and information
Ability to compare data for completeness, identify any discrepancies or inaccuracies and make the necessary corrections
Familiarity with Tlingit, Haida, and Tsimshian cultures

MINIMUM QUALIFICATIONS (education, experience, skills)

High School Diploma or GED
At least two (2) years of clerical experience

PREFERRED QUALIFICATIONS (education, experience, skills)

One year experience as an Eligibility Technician or equivalent position
Valid Driver’s License

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.